Support
Write to me and you’ll hear back, usually within one business day, from someone who can fix the thing you’re stuck on.
Common problems
Open iPhone Settings, tap your name at the top, then Subscriptions, then ALTER YOU, then Cancel Subscription. You keep access until the end of the period you have already paid for. I don’t hide this, and you never have to email me for it.
In the app, go to Settings and choose Delete account. Your data and your stored photo files are removed. Deleting your account doesn’t cancel your Apple subscription, so do that step first.
Sign in with the same Apple ID you subscribed with, open ALTER YOU, go to Settings and tap Restore purchases. If it still won’t restore, email me with the Apple receipt and I’ll sort it out.
Tap Forgot password on the sign-in screen and I’ll email you a reset link. If it hasn’t arrived within a few minutes, check your junk folder before emailing me.
Settings, then your profile. Update your height, weight, activity level or goal and the targets recalculate immediately. The app will not let your calories go too low, and that’s deliberate.
Email me with what you were doing, what happened, and your iPhone model if you can. Feature requests go straight to the person who writes the app, not into a queue.
ALTER YOU is a fitness app. It isn’t treatment, and it can’t do what a professional can. If your relationship with food or your body is hurting you right now, please talk to someone first.
In Australia, the Butterfly Foundation National Helpline is 1800 33 4673, open every day. If you’re in immediate danger, call 000.
Still stuck
Monday to Friday, AEST. I aim to reply within one business day.